Now Hiring: Volunteer Coordinator & Health Services Supervisor

Job Title: Health Services Supervisor

Department: Health Services Department

Reports To: Director of Programs

FLSA Status: Non-Exempt, Hourly

Summary: 

The Health Services Supervisor plans and directs the goals of the health services department, implements procedures, assures services are rendered efficiently, and case management to clients of the organization. Responsibilities include case management, staff management, coordination, and development of health services programs. The ideal candidate will demonstrate effective time management, commitment to quality and accuracy, possess a high level of emotional and professional intelligence, and is accountable for all deliverables, communications, and performance. It is preferred that the ideal candidate have in-depth knowledge of the San Gabriel Valley community or comparable diverse communities.

Essential Duties and Responsibilities:

Case Management

• Oversee case management program to assess program needs, best practices, and ensure funding compliance.
• Oversee reporting of abuse, neglect, or protective services to vulnerable populations.
• Manage all existing and new Health Services programs; maintain accurate records and collaborate in preparation of reports, as required by funders, in an accurate and timely manner.
• Execute Memorandum of Understanding with community partners and stakeholders.
• Identify and assess potential needed services for program implementation.
• Establish protocols, rules, and client intake/screening procedures in accordance with program and budget needs.
• Establish community partnerships that leverage resources or that lead to funding opportunities.
• Conduct assessments internally and externally to improve client services programs and objectives.
• Support the Director of Programs and direct staff in establishing, updating, and overseeing departmental policies and procedures, annual budgets, program objectives, and other tasks as required.

Staff Management

• Oversee members of the Health Services team including but not limited to case managers, support staff, interns, and trainees.
• Meet regularly with staff for direct reports; supports professional development and program tasks.
• Organize and coordinate team meetings, both ongoing and ad-hoc groups relating to projects.
• Ensure that Health Services staff adheres to the organization’s policies and procedures; conduct employee-performance reviews in accordance to agency guidelines.
• Provide case managers direction, resources, and referrals to support work tasks.
• Communicate emerging issues in a timely manner to Director of Programs.
• Coordinate with Social Services Department to ensure whole-person care.
• Demonstrates an understanding of basic HR guidelines and practices, including employee relations, performance management, and compliance with organizational policies and employment laws.

Community Partnerships

• Assist Director of Programs in establishing relationships with other agencies, school, monitors, and service providers.
• Participate and attend community events and external meetings to represent the organization.
• Develop and maintain positive working relationships with health and social service providers and assure that staff have accurate and up to date information about access and referral to these services.
• Other duties as assigned.

 

 

 

Supervisory:

This position oversees members of the Health Services team including but not limited to case managers, support staff, volunteers, interns, and trainees

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience

Required education and experience. An equivalent combination of education and experience is acceptable.

• A Bachelor’s degree in a Human Services or related field, or 3-5 years of case management and supervisory role that provides the equivalent knowledge, skills, and abilities may be substituted for a required education.
• LVN, RN, or other accredited nursing certification are required and may substitute for a bachelor’s degree based on relevant experience.
• Experience with support of multiple and diverse programs and/or operations.
• Experience using a client information database for grant compliance and management reporting.
• Experience working in a high-paced, demanding environment.
• Familiarity with quality assurance practices and reporting to public and private funders.

• Understanding and involvement with community programs, public services programs or behavioral health agencies.

Required Skills/Abilities

• Outstanding communicator with excellent speaking, writing, and listening skills.
• Strong leader, capable of uniting and engaging staff for performance.
• Ability to relate well with other people and demonstrate compassion and empathy.
• Ability to publicly advocate on behalf of Foothill Unity Center and the people it serves.
• Ability to work independently and collaboratively while exercising good judgment and high level of confidentiality.
• Ability to build collaborative partnerships with staff, clients, and partner organizations.
• Ability to interpret and implement policies, procedures, and regulations.
• Excellent time management skills and ability to multi-task and prioritize work.
• Aptitude to communicate and work effectively under stressful conditions with people who are mentally ill, physically disabled, or economically disadvantaged; including people who may present challenging behaviors.
• Proficiency in Microsoft Office, web-based applications, and data management systems; and willing to learn other software systems needed for efficiency.
• Proficient in general office equipment including printers, copiers, fax, multi-line phone system, and can follow verbal and written instructions.
• Available to work occasional evenings and weekends and travel between organization sites as needed.
• Excellent organizational skills and attention to detail
• Good verbal communication skills.
• Bilingual in Spanish or Mandarin/Cantonese highly preferred.

Personal Characteristics

• Compassion for vulnerable people of all races and ethnicities, origins, abilities, religions, genders, and ages.
• Critical thinker and problem solver who is comfortable making tough decisions.
• High degree of emotional intelligence, interpersonal skills, empathy, and humility.
• Deep commitment to diversity, equity, and inclusion.
• Flexible and adaptable to changes in the work environment.

Certificates, Licenses, Registrations

• RN or LVN License Required

 

Work Environment:

• The work is typically performed in an office environment, with a moderate noise level.
• Occasional travel to other company locations may be required including overnight may be occasionally required.

Physical Demands:

• Ability to sit, stand, and move as needed to complete requisite paperwork.
• Ability to commute to various client settings in the community, and to other FUCI locations.
• Ability to communicate clearly and effectively both in person and on the telephone.
• Ability to lift and carry up to 20 lbs. of employee and business files.
• Ability to work at a computer terminal for the bulk of the workload for this position.